FAQ
How do I know what to schedule?
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Check out our services here. If you are still unsure, you can fill out our digital consultation here! Don't be afraid to reach out with any questions you may have. We are here to help :)
Can I get some work done or have a silent appointment?
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Absolutely! We have free wi-fi for you to use. We completely understand that you may need to work or get a little quiet time to yourself to relax and decompress. We send out a customization form prior to your appointment where you get to select amenities and the vibe of your appointment!
Why do your services say "+"?
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Each session includes a standard amount of time and/or product. This can go up based on hair length and density, as well as extra time needed to achieve your desired look.
What if I'm going to be late?
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A late fee is applied after 15 minutes and may result in a shortened service such as no blow dry, or even a cancellation fee and needing to reschedule. We always do our best to stay on schedule as well and will always contact you if we are running a bit behind; we respect your time too!
Do you offer discounts or specials?
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We have a referral program for current guests. We also run promotions on services and product periodically throughout the year.
Do you have a cancellation policy?
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Cancellations within 48 hours are subject to a fee 50% of the service total. No show fee is the same, and may result in being blocked from bookng. Repeated cancellations may result in being required to place a non refundable deposit before booking.
What is your re-do policy?
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If you are ever unhappy, let us know within 7 days and we are happy to make adjustments so that you are satisfied. Due to the artistic nature of our services, we do not ever offer refunds.
Please note that a re-do is different than not liking something on yourself even though it was delivered as promised and agreed upon, or changing your mind.